Privacy Policy

Last updated: October 2026

This privacy policy explains how Cendorvale Ltd ("Cendorvale", "we", "us" or "our"), registered in England and Wales and operating from 14 Holborn Viaduct, London, EC1A 2BN, United Kingdom, collects, uses and protects personal data when you use our platform or contact our support team.

1. Data We Collect

We may collect the following types of personal data:

  • Contact information you provide when submitting an access request or contacting support, including your name and email address.
  • Usage data collected automatically when you interact with the platform, such as pages visited and session duration.
  • Communications you send to us via email, phone or the contact form.

2. How We Use Your Data

We use personal data for the following purposes:

  • To process and respond to access requests and support enquiries.
  • To operate, maintain and improve the Cendorvale platform.
  • To communicate with you regarding your account or enquiry status.
  • To comply with applicable legal obligations.

3. Legal Basis for Processing

We process your personal data on the following legal bases: the performance of a contract or steps taken prior to entering a contract (where applicable); our legitimate interests in operating and improving the platform; and compliance with legal obligations. Where required, we will obtain your consent before processing personal data.

4. Data Retention

We retain personal data only for as long as necessary for the purposes described in this policy, or as required by applicable law. When data is no longer needed, we securely delete or anonymise it.

5. Data Sharing

We do not sell or rent your personal data to third parties. We may share data with trusted service providers who assist in operating the platform, subject to appropriate data processing agreements. We may also disclose data where required by law or to protect our legal rights.

6. Your Rights

Under applicable data protection law, you may have the right to access, correct, delete or restrict the processing of your personal data, and to object to processing or request data portability. To exercise these rights, please contact us at [email protected] or write to us at 14 Holborn Viaduct, London, EC1A 2BN, United Kingdom.

7. Cookies

The Cendorvale platform may use essential cookies to maintain session integrity and improve user experience. We do not use advertising or third-party tracking cookies without your consent.

8. Security

We implement appropriate technical and organisational measures to protect personal data against unauthorised access, alteration, disclosure or destruction. However, no method of transmission over the internet is completely secure.

9. Contact

If you have questions about this privacy policy or wish to exercise your data rights, please contact the Cendorvale team at [email protected], by phone on +44 20 7946 0823, or by post at 14 Holborn Viaduct, London, EC1A 2BN, United Kingdom.

10. Changes to This Policy

We may update this privacy policy from time to time. The most recent version will always be available on this page. We encourage you to review it periodically.